Migration Strategy
Draft CSOL:	Confident Off List

Australian visa options for Call or Contact Centre Manager

Employer Sponsorship

Permanent

491 Visa

Permanent

482 TSS Visa

Skilled Occupation

ANZSCO Code

Assessing Authority

189 Visa

190 Visa

State

Family

186 Visa (DE)

186 Visa TRT

494 Visa

All area

Regional area

Call or Contact Centre Manager

149211

VETASSESS

Visa processing times-months (75%)

17

Business Visas Assessment

Visa processing times-months (90%)

19

187 visa - TRT stream

Call or Contact Centre Manager categories in Group C.

Information for Employers Are you seeking to employ a skilled Call or Contact Centre Manager for your company? If finding qualified Australian staff has been a challenge, consider expanding your search to international candidates. Our extensive database of potential hires can help you find the perfect match. For more information or to get started, contact us at employer@deltaimmigration.com.au

Candiates Database

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Sponsorship options for Call or Contact Centre Manager
190 Visa Sponsorship				491 Visa Sponsorship
New South Wales (NSW) (Sydney) State Visa Sponsorship
NSW		NSW’s Subclass 190 Visa Allocation: 2023-24: 2,650 places 2024-25: 3,000 places		NSW		NSW’s Subclass 491 Visa Allocation: 2023-24: 1,500 places 2024-25: 2,000 places
NSW		New South Wales 190 Visa		NSW Regional areas 491 Visa
						Pathway 1 (Stream A)
						Pathway 2 (Stream B)
Victoria State Nomination (VIC) (Melbourne)
VIC		Victoria Subclass 190 Visa Allocation 2023-24: 2,700 places 2024-25: 3,000 places		VIC		Victoria Subclass 491 Visa Allocation 2023-24: 600 places 2024-25: 2,000 places
VIC		Victoria 190 Visa		VIC		Victoria 491 Visa
VIC		Victoria Graduates 190 Visa		VIC		Victoria Graduates 491 Visa
Queensland (QLD) State Visa Sponsorship (Brisbane)
QLD		Queensland’s Quota for Subclass 190 Visa 2023-24: 900 places 2024-25: 600 places		QLD		Queensland’s Quota for Subclass 491 Visa 2023-24: 650 places 2024-25: 600 places
QLD		Queensland 190 Visa - Offshore		QLD		Queensland 491 Visa - Offshore
QLD				QLD
QLD				QLD
QLD				QLD		Queensland 491 Visa Small Business Owner Pathway
Nomination by South Australia State Government (SA) (Adelaide)
SA		Subclass 190 Visa Nomination Allocation for South Australia 2023-24 Program:1,100 places 2024-25: 3000 places		SA		Subclass 491 Visa Nomination Allocation for South Australia 2023-24 Program:1,200 places 2024-25: 800 places
SA		South Australia 190 Visa		SA		South Australia 491 Visa
SA				SA
Skilled Migration Western Australia State Nomination (WA) (Perth)
WA		Western Australia's Nomination Quota for 190 Visa 2023-24: 1,500 places 2024-25: 3,000 places		WA		Western Australia's Nomination Quota for 491 visa 2023-24: 850 places 2024-25: 2,000 places
WA		Western Australia 190 Visa		WA		Western Australia 491 Visa
WA		Western Australia Graduates 190 Visa		WA		Western Australia Graduates 491 Visa
Northern Territory (NT) (Darwin) Government Visa Sponsorship
NT		NT’s allocation for subclass 190 visa 2023-24: 250 places 2024-25: 800 places		NT		NT’s allocation for subclass 491 visa 2023-24:400 places 2024-25: 800 places
NT		Northern Territory 190 Visa _______________________________________		NT		Northern Territory 491 Visa _______________________________________
NT		Job Offer Stream - For Offshore Applicants To be eligible for this stream, offshore applicants must have a job offer from an NT business or organization that has been operating in the NT for at least 12 months. The job offer must be for a position in the applicant's nominated occupation and must be based in the NT. Applicants need to have at least two years of skilled work experience in the past 5 years in their nominated occupation		NT		Job Offer Stream - For Offshore Applicants To be eligible for this stream, offshore applicants must have a job offer from an NT business or organization that has been operating in the NT for at least 12 months. The job offer must be for a position in the applicant's nominated occupation and must be based in the NT. Applicants need to have at least two years of skilled work experience in the past 5 years in their nominated occupation
NT		NT Family Stream - For Offshore Applicants To be eligible for this stream, applicants or their partner must have an eligible relative in the NT who is an Australian citizen, an Australian permanent resident, an eligible New Zealand citizen, or holds one of the eligible visas(eg 491 494 489 visas or a bridging visa granted in association with an application for a Skilled Regional Visa subclass 887 or Permanent Residence (Skilled Regional) subclass 191 visa), Applicants must have at least two years of skilled work experience in their nominated occupation within the past five years;		NT		NT Family Stream - For Offshore Applicants To be eligible for this stream, applicants or their partner must have an eligible relative in the NT who is an Australian citizen, an Australian permanent resident, an eligible New Zealand citizen, or holds one of the eligible visas(eg 491 494 489 visas or a bridging visa granted in association with an application for a Skilled Regional Visa subclass 887 or Permanent Residence (Skilled Regional) subclass 191 visa), Applicants must have at least two years of skilled work experience in their nominated occupation within the past five years
NT				NT
NT				NT
Australian Capital Territory (ACT) (Canberra) Visa Sponsorship
ACT		ACT’s allocation for subclass 190 visa: 2023-24: 600 places 2024-25: 1,000 places		ACT		ACT’s allocation for subclass 491 visa: 2023-24: 600 places 2024-25: 800 places
ACT		Canberra 190 Visa		ACT		Canberra 491 Visa
ACT		ACT Streamlined PhD nomination 190 Visa		ACT		ACT Streamlined PhD nomination 491 Visa
Tasmanian (TAS) (Hobart) Government Visa Sponsorship
TAS		Allocation of Nomination Quotas for Subclass 190 Visa in Tasmania's 2023-24 Program: 600 places 2024-25: 2100 places		TAS		Allocation of Nomination Quotas for Subclass 491 Visa in Tasmania's 2023-24 Program:600 places 2024-25: 760 places
TAS		Tasmania 190 Visa		TAS		Tasmania 491 Visa

Source: DHA, migration.tas.gov.au, business.nsw.gov.au, migration.qld.gov.au, migration.sa.gov.au, australiasnorthernterritory.com.au, liveinvictoria.vic.gov.au, migration.wa.gov.au,

Call or Contact Centre Manager job description, duties and education requirements

UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations. Indicative Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2) At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. Tasks Include: developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided ensuring operational efficiency within a call centre providing direction and feedback to team members and assisting with recruitment managing, motivating and developing staff providing customer services planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided liaising with other organisational units, service agents and customers to identify and respond to customer expectations may work in a call centre Occupations: Call or Contact Centre Manager Customer Service Manager Sources: www.abs.gov.au and DIBP

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