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Skilled Occupation MANAGERS Hospitality, Retail and Service Managers > Miscellaneous Hospitality, Retail and Service Managers Call or Contact Centre and Customer Service Managers Call or Contact Centre Manager



CALL OR CONTACT CENTRE MANAGER

    Organises and controls the operations of a call or contact centre. May work in a call centre.

    Skill Level: 2

Average Income:
The average salary for a Call or Contact Centre Manager is $ 120,040 for male employees and $ 86,114 for female employees per year.
Average Age: Males: 43.2 Females: 44.6 Persons: 44.2
[See: www.abs.gov.au 1492 Call or contact centre and customer service managers - Employee Earnings and Hours, Australia, May 2016]



Australian visa options for Call or Contact Centre Manager

Employer Sponsorship
Direct Entry
Permanent
Permanent
Skilled Occupation
ANZSCO Code
Assessing Authority
189 Visa
190 Visa
489 Visa
186 Visa
187 Visa
457 Visa
Call or Contact Centre Manager
149211
VETASSESS

Call or Contact Centre Manager categories in Group C.
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Sponsorship options for Call or Contact Centre Manager
____________________________________________________________________________________________________________
190 Visa Sponsorship
489 Visa Sponsorship
Northern Territory (NT) (Darwin) Government Visa Sponsorship
NT NT
NTFor applicants who are able to provide evidence of positive employment prospects NTFor applicants who are able to provide evidence of positive employment prospects
NTFor Graduates in the NTNTFor Graduates in the NT
NTFor applicants who have strong family connectionsNTFor applicants who have strong family connections
NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)
Nomination by South Australia State Government (SA) (Adelaide)
SAAvailable to all applicants including South Australian international graduates.
  • Special Conditions (from 4/07/2016 ): Available to international graduates in South Australia, OR applicants have worked in a skilled occupation in South Australia, OR have an immediate family member permanently residing in South Australia OR have 85 points or higher (including state nomination points).
  • Special Conditions Apply
  • 49 years or less
  • Financial capacity
  • See Exemption considerations for International graduates of South Australia
  • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)

List current as of 28/01/2017
SAAvailable to all applicants including South Australian international graduates.
  • Special Conditions (from 4/07/2016 ): Available to international graduates in South Australia, OR applicants have worked in a skilled occupation in South Australia, OR have an immediate family member permanently residing in South Australia OR have 85 points or higher (including state nomination points).
  • Special Conditions Apply
  • 49 years or less
  • Financial capacity
  • See Exemption considerations for International graduates of South Australia
  • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)
Eligible Postcodes: Entire territory (including Adelaide, Mount Gambier, Whyalla, Gawler, Port Pirie, Bridgewater, Port Augusta, Murray Bridge, Port Lincoln, Mount Barker, Victor Harbor and Aldinga Beach)


List current as of 28/01/2017
SA SA
Victoria State Nomination (VIC) (Melbourne)
VIC VIC
VIC For Graduates in Victoria:
  • completed a PhD in Victoria within the past five years.
  • IELTS: Minimum 6.0 in each band
VIC For Graduates in Victoria:
  • completed a PhD in Victoria within the past five years.
  • IELTS: Minimum 6.0 in each band
Skilled Migration Western Australia State Nomination (WA) (Perth)
WA WA
New South Wales (NSW) (Sydney) State Visa Sponsorship
NSW
NSW
Far South Coast
Mid North Coast
Murray
Northern Inland
Orana
Riverina
Southern Inland
Queensland (QLD) State Visa Sponsorship (Brisbane)
QLD QLD
QLD For PhD Graduates in Queensland:
  • Completed within the last two years
  • Have a positive decision on thesis
  • Sufficient funds
  • Sponsorship Fee: $ 200
Australian Capital Territory (ACT) (Canberra) Visa Sponsorship
ACT
  • Closed

  • Applicants working in Canberra are eligible to apply. Overseas applicants with an ACT job offer or close family member living in Canberra may be eligible to apply.

  • IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overal; or OET result with a minimum grade B in all sections; or TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overallL93); or PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overal; (For overseas residents)

  • Passport Holders of the following countries are exempt from submitting IELTS or OET: UK; Canada; New Zealand; US; or Ireland

  • Service fee: A$300

Effective 13 September 2016, applications for ACT nomination from overseas residents will not be accepted. The program reopens in July 2017.

ACT
Tasmanian (TAS) (Hobart) Government Visa Sponsorship
TASNomination Criteria:
  • Available to Tasmanian international graduates who studied for a minimum of one academic year (46 weeks);
    or
  • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment (for a minimum of 35 hours per week);
    or
  • have an immediate family member (parent, child, sibling, aunt, uncle, first cousin, or grandparent) permanently residing in Tasmania.
and

sufficient funds.

Processing Time: 20 working days

Sponsorship Fee: Nill
TASNomination Criteria:
  • Available to Tasmanian international graduates who studied for a minimum of one academic year (46 weeks);
    or
  • have formal job offer for a job that is based in Tasmania in any fields (for a minimum of 35 hours per week);
    or
  • have an immediate family member (parent, child, sibling, aunt, uncle, first cousin, or grandparent) permanently residing in Tasmania;
    or
  • Available to small business owners with past business experience and management expertise who have a business plan
and

sufficient funds.

Processing Time: 20 working days

Sponsorship Fee: Nill

Eligible Postcodes: Entire territory (including Hobart, Launceston, Devonpor, Burnie, Kingston, Ulverstone, Wynyard, George Town and Sorell)

489 Relative Sponsorship
StateDesignated Areas
NTAnywhere
SAAnywhere
VICAnywhere
WAAnywhere
NSWPost areas 2311-2312, 2328-2333, 2336-2490, 2535-2551, 2575-2739, 2787-2898 (anywhere except Sydney, Newcastle and Wollongong)
QLDPostcode areas 4019-4028, 4037-4050, 4079-4100, 4114, 4118, 4124-4150, 4158-4168, 4180-4899 (anywhere except Brisbane metropolitan area)
ACTAnywhere
TASAnywhere

Source: DIBP, migration.tas.gov.au, business.nsw.gov.au, migration.qld.gov.au, migration.sa.gov.au, australiasnorthernterritory.com.au, liveinvictoria.vic.gov.au, migration.wa.gov.au,

Call or Contact Centre Manager job description, duties and education requirements

UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS

    CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.


    Indicative Skill Level:

    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

    In New Zealand:
      NZ Register Diploma (ANZSCO Skill Level 2)

    At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.


    Tasks Include:

    • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
    • ensuring operational efficiency within a call centre
    • providing direction and feedback to team members and assisting with recruitment
    • managing, motivating and developing staff providing customer services
    • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
    • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
    • may work in a call centre

    Occupations:

    Sources: www.abs.gov.au and DIBP


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