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  • Skilled Occupation MANAGERS Hospitality, Retail and Service Managers > Miscellaneous Hospitality, Retail and Service Managers Call or Contact Centre and Customer Service Managers Customer Service Manager



    CUSTOMER SERVICE MANAGER

      Alternative Titles:
        Client Service Manager
        Service Manager

      Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

      Skill Level: 2


    Average Income:
    The average salary for a Customer Service Manager is $ 120,040 for male employees and $ 86,114 for female employees per year.
    Average Age: Males: 43.2 Females: 44.6 Persons: 44.2
    [See: www.abs.gov.au 1492 Call or contact centre and customer service managers - Employee Earnings and Hours, Australia, May 2016]



    Australian visa options for Client Service Manager (Customer Service Manager)

    Employer Sponsorship
    Permanent
    489 Visa
    Permanent
    457 Visa
    Skilled Occupation
    ANZSCO Code
    Assessing Authority
    189 Visa
    190 Visa
    State
    Family
    186 Visa (DE)
    187 Visa
    All area
    Regional area
    Customer Service Manager
    149212
    VETASSESS
    Visa processing times-months (75%)
    7
    7
    6
    14
    5
    5
    Visa processing times-months (90%)
    13
    12
    10
    15
    10
    10
    For 457 or 186 DE visa:
    Excludes any of the following positions:
    • are based in a front-line retail setting
    • predominately involve direct client transactional interaction on a regular basis
    • with businesses than have an annual turnover of less than $1Million
    • have a nominated base salary of less than AUD$65,000.

    Customer Service Manager categories in Group C.

    Information for Employers

    Are you seeking to employ a Customer Service Manager for your company?

    If you are unable to find an Australian staff, you might consider hiring a Customer Service Manager from overseas. We have a huge database of potential candidates; you can email us your job opportunity at employer@deltaimmigration.com.au . Your offer will be sent to suitable candidates; so they will be able to contact you directly.

    This website is in a beta testing stage and is liable to have error.
    We cannot guarantee that this information is accurate, complete or current. Please see Terms of Use

    Sponsorship options for (A) (Customer Service Manager)
    190 Visa Sponsorship
    489 Visa Sponsorship
    Northern Territory (NT) (Darwin) Government Visa Sponsorship
    NT_______________________________________ NT_______________________________________
    NTFor applicants who are able to provide evidence of positive employment prospects NTFor applicants who are able to provide evidence of positive employment prospects
    NTFor Graduates in the NTNTFor Graduates in the NT
    NTFor applicants who have strong family connectionsNTFor applicants who have strong family connections
    NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)
    Nomination by South Australia State Government (SA) (Adelaide)
    SAAvailable to all applicants including South Australian international graduates.
    • Available
    • one year of skilled work experience in the past 3 years. See Work experience waiver
    • Proficient English (e.g. IELTS 7.0 in each band) (or Proficient Plus overall); Provisional 489 visa only
    • 45 years or less
    • Financial capacity
    • See Exemption considerations for International graduates of South Australia
    • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)

    List current as of 12/09/2017
    SAAvailable to all applicants including South Australian international graduates.
    • Available
    • one year of skilled work experience in the past 3 years. See Work experience waiver
    • Proficient English (e.g. IELTS 7.0 in each band) (or Proficient Plus overall); Provisional 489 visa only
    • 45 years or less
    • Financial capacity
    • See Exemption considerations for International graduates of South Australia
    • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)
    Eligible Postcodes: Entire territory (including Adelaide, Mount Gambier, Whyalla, Gawler, Port Pirie, Bridgewater, Port Augusta, Murray Bridge, Port Lincoln, Mount Barker, Victor Harbor and Aldinga Beach)


    List current as of 12/09/2017
    SA SA
    Victoria State Nomination (VIC) (Melbourne)
    VIC VIC
    VIC For Graduates in Victoria:
    • completed a PhD in Victoria within the past five years.
    • IELTS: Minimum 6.0 in each band
    VIC For Graduates in Victoria:
    • completed a PhD in Victoria within the past five years.
    • IELTS: Minimum 6.0 in each band
    Skilled Migration Western Australia State Nomination (WA) (Perth)
    WA WA
    New South Wales (NSW) (Sydney) State Visa Sponsorship
    NSW
    NSW
    Far South Coast
    Mid North Coast
    Murray
    Northern Inland
    Orana
    Riverina
    Southern Inland
    Queensland (QLD) State Visa Sponsorship (Brisbane)
    QLD QLD
    QLD QLD
    QLD For PhD Graduates in Queensland:
    • Completed within the last two years
    • Have a positive decision on thesis
    • Sufficient funds
    • Sponsorship Fee: $ 200
    Australian Capital Territory (ACT) (Canberra) Visa Sponsorship
    ACT
    • Closed

    • Applicants working in Canberra are eligible to apply. Overseas applicants with an ACT job offer, close family member living in Canberra OR they have completed a PhD at an ACT university may be eligible to apply.

    • IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overal; or OET result with a minimum grade B in all sections; or TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overallL93); or PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overal; (For overseas residents)

    • Passport Holders of the following countries are exempt from submitting IELTS or OET: UK; Canada; New Zealand; US; or Ireland

    • Service fee: A$300

    Effective 23 Agust 2017, applications for ACT nomination from overseas residents will not be accepted. The program reopens in July 2018. This action does not affect Canberra based applicants or overseas applicants with close ties in Canberra (either family or genuine job offer) in Canberra; OR they have completed a PhD at an ACT university, they are still eligible to apply for ACT nomination.

    ACT
    Tasmanian (TAS) (Hobart) Government Visa Sponsorship
    TASNomination Criteria:
    • Available to Tasmanian international graduates who have been living in the state for at least 12 months and have studied for a minimum of one academic year (40 weeks) in Tasmania; The course undertaken must be full time and be either a bachelor or any higher degree, a diploma, an advanced diploma, or a trade qualification (minimum Cert III level for a skilled occupation in Major Group 3 in ANZSCO);
      or
    • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment (for a minimum of 35 hours per week);
      or
    • For Overseas Applicants:
      • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment; The applicant and his/her dependants have not lived in another Australian state or territory within the last 12 months.
      Future Changes:
    • Three months prior employment requirement for ‘Category 2’ (from 1 October 2017)
    • Two year study requirement (from 1 January 2018)
    and

    sufficient funds.

    Processing Time: 20 working days

    Sponsorship Fee: Nill
    TASNomination Criteria:
    • Available to Tasmanian international graduates who have been living in the state for at least 12 months and have studied for a minimum of one academic year (40 weeks) in Tasmania; The course undertaken must be full time and be either a bachelor or any higher degree, a diploma, an advanced diploma, or a trade qualification (minimum Cert III level for a skilled occupation in Major Group 3 in ANZSCO);
      or
    • have formal job offer for a job that is based in Tasmania in any fields (for a minimum of 35 hours per week);
      or
    • For Overseas Applicants:
      • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment; The applicant and his/her dependants have not lived in another Australian state or territory within the last 12 months.
      or
    • have an immediate family member (parent, child, sibling, aunt, uncle, first cousin, or grandparent) permanently residing in Tasmania;
      or
    • Available to small business owners with past business experience and management expertise who have a business plan.
      Future Changes:
    • Labour market testing for ‘Category 2’ (from 1 August 2017)
    • Three months prior employment requirement for ‘Category 2’ (from 1 October 2017)
    and

    sufficient funds.

    Processing Time: 20 working days

    Sponsorship Fee: Nill

    Eligible Postcodes: Entire territory (including Hobart, Launceston, Devonpor, Burnie, Kingston, Ulverstone, Wynyard, George Town and Sorell)
    489 Relative Sponsorship
    StateDesignated Areas
    NTAnywhere
    SAAnywhere
    VICAnywhere
    WAAnywhere
    NSWPost areas 2311-2312, 2328-2333, 2336-2490, 2535-2551, 2575-2739, 2787-2898 (anywhere except Sydney, Newcastle and Wollongong)
    QLDPostcode areas 4019-4028, 4037-4050, 4079-4100, 4114, 4118, 4124-4150, 4158-4168, 4180-4899 (anywhere except Brisbane metropolitan area)
    ACTAnywhere
    TASAnywhere

    Source: DIBP, migration.tas.gov.au, business.nsw.gov.au, migration.qld.gov.au, migration.sa.gov.au, australiasnorthernterritory.com.au, liveinvictoria.vic.gov.au, migration.wa.gov.au,

    Customer Service Manager job description, duties and education requirements

    UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS

      CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.


      Indicative Skill Level:

      Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

      In Australia:

        AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

      In New Zealand:
        NZ Register Diploma (ANZSCO Skill Level 2)

      At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.


      Tasks Include:

      • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
      • ensuring operational efficiency within a call centre
      • providing direction and feedback to team members and assisting with recruitment
      • managing, motivating and developing staff providing customer services
      • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
      • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
      • may work in a call centre

      Occupations:

      Sources: www.abs.gov.au and DIBP


    Improve your chances of getting Permanent Residence.


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