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  • Skilled Occupation COMMUNITY AND PERSONAL SERVICE WORKERS Hospitality Workers > Hospitality Workers Hotel Service Managers Hotel Service Manager


      Alternative Title:
        Hotel Service Supervisor

      Supervises and coordinates the activities of hotel service workers.

      Skill Level: 3


        Front Office Manager (Hotel)
        Head Housekeeper
        Head Porter (Hotel)
        Hotel Concierge
        Hotel Office Manager

    Average Income:
    The average salary for a Hotel Service Manager is $ 56,341 for male employees and $ 51,901 for female employees per year.
    Average Age: Males: 29.9 Females: 43.3 Persons: 38.3
    [See: www.abs.gov.au 4314 Hotel service managers - Employee Earnings and Hours, Australia, May 2016]

    Australian visa options for Hotel Service Supervisor (Hotel Service Manager)

    Employer Sponsorship
    491 Visa
    482 TSS Visa
    Skilled Occupation
    ANZSCO Code
    Assessing Authority
    189 Visa
    190 Visa
    186 Visa (DE)
    494 Visa
    All area
    Regional area
    Hotel Service Manager
    Visa processing times-months (75%)
    Business Visas
    Visa processing times-months (90%)

    Information for Employers

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    Hotel Service Manager job description, duties and education requirements


      HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.

      Indicative Skill Level:

      Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

      In Australia:

        AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

      In New Zealand:
        NZ Register Level 4 qualification (ANZSCO Skill Level 3)

      At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

      Tasks Include:

      • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
      • conferring with managers to coordinate activities with other organisational units
      • maintaining attendance records and rosters
      • explaining and enforcing safety regulations
      • overseeing the work of the unit and suggesting improvements and changes
      • conferring with workers to resolve grievances
      • may perform front office and hotel reception duties


      Sources: www.abs.gov.au and DIBP

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