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  • Skilled Occupation PROFESSIONALS ICT Professionals > ICT Network and Support Professionals ICT Support and Test Engineers ICT Support Engineer


    [According to the Department of Employment, There are no proposed changesfor this occupation in January 2018 Update.]

    ICT SUPPORT ENGINEER

      Alternative Titles:
        Support Analyst
        Support Architect

      Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

      Skill Level: 1

    ICT-Support-Engineer
    Average Income:
    The average salary for an ICT Support Engineer is $ 106,546 for male employees and $ 85,289 for female employees per year.
    Average Age: Males: 43.3 Females: 39.6 Persons: 42.2
    [See: www.abs.gov.au 2632 ICT support and test engineers - Employee Earnings and Hours, Australia, May 2016]



    Australian visa options for Support Analyst (ICT Support Engineer)

    Employer Sponsorship
    Permanent
    489 Visa
    Permanent
    457 Visa
    Skilled Occupation
    ANZSCO Code
    Assessing Authority
    189 Visa
    190 Visa
    State
    Family
    186 Visa (DE)
    187 Visa
    All area
    Regional area
    ICT Support Engineer
    263212
    ACS
    Visa processing times-months (75%)
    6
    5
    9
    15
    5
    5
    Visa processing times-months (90%)
    10
    8
    15
    18
    10
    10
    For 457 or 186 DE visa:
    Excludes positions that do not require a minimum of two years relevant work experience.

    Information for Employers

    Are you seeking to employ an ICT Support Engineer for your company?

    If you are unable to find an Australian staff, you might consider hiring an ICT Support Engineer from overseas. We have a huge database of potential candidates; you can email us your job opportunity at employer@deltaimmigration.com.au . Your offer will be sent to suitable candidates; so they will be able to contact you directly.

    This website is in a beta testing stage and is liable to have error.
    We cannot guarantee that this information is accurate, complete or current. Please see Terms of Use

    Sponsorship options for (A) (ICT Support Engineer)
    190 Visa Sponsorship
    489 Visa Sponsorship
    Northern Territory (NT) (Darwin) Government Visa Sponsorship
    NT_______________________________________ NT_______________________________________
    NTFor applicants who are able to provide evidence of positive employment prospects NTFor applicants who are able to provide evidence of positive employment prospects
    NTFor Graduates in the NTNTFor Graduates in the NT
    NTFor applicants who have strong family connectionsNTFor applicants who have strong family connections
    NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)NTFor applicants who meet the NT residency and work requirements (including 485, 417, 462 and 457 visas Holders)
    Nomination by South Australia State Government (SA) (Adelaide)
    SAAvailable to all applicants including South Australian international graduates.
    • Special Conditions (from 25/09/2017 ): Available to international graduates in South Australia, OR applicants have worked in a skilled occupation in South Australia, OR have an immediate family member permanently residing in South Australia OR have 85 points or higher (including state nomination points).
    • Special Conditions Apply
    • Proficient English (e.g. IELTS 7.0 in each band) (or Proficient Plus overall); Offshore applicants Provisional 489 visa only; 70 points required; See additional instructions
    • 45 years or less
    • Financial capacity
    • See Exemption considerations for International graduates of South Australia
    • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)

    List current as of 24/11/2017
    SAAvailable to all applicants including South Australian international graduates.
    • Special Conditions (from 25/09/2017 ): Available to international graduates in South Australia, OR applicants have worked in a skilled occupation in South Australia, OR have an immediate family member permanently residing in South Australia OR have 85 points or higher (including state nomination points).
    • Special Conditions Apply
    • Proficient English (e.g. IELTS 7.0 in each band) (or Proficient Plus overall); Offshore applicants Provisional 489 visa only; 70 points required; See additional instructions
    • 45 years or less
    • Financial capacity
    • See Exemption considerations for International graduates of South Australia
    • Processing Times: 6 - 7 weeks (Current at: 13/7/2016)
    Eligible Postcodes: Entire territory (including Adelaide, Mount Gambier, Whyalla, Gawler, Port Pirie, Bridgewater, Port Augusta, Murray Bridge, Port Lincoln, Mount Barker, Victor Harbor and Aldinga Beach)


    List current as of 24/11/2017
    SA SA
    Victoria State Nomination (VIC) (Melbourne)
    VIC VIC
    VIC For Graduates in Victoria:
    • completed a PhD in Victoria within the past five years.
    • IELTS: Minimum 6.0 in each band
    VIC For Graduates in Victoria:
    • completed a PhD in Victoria within the past five years.
    • IELTS: Minimum 6.0 in each band
    Skilled Migration Western Australia State Nomination (WA) (Perth)
    WA WA
    New South Wales (NSW) (Sydney) State Visa Sponsorship
    NSW
    NSW
    Far South Coast
    Mid North Coast
    Murray
    Northern Inland
    Orana
    Riverina
    Southern Inland
    Queensland (QLD) State Visa Sponsorship (Brisbane)
    QLDClosed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.
    • Applicants must have five years experience post qualification in their nominated occupation and a job offer for a full time position in their nominated occupation. Queensland is seeking specific ICT skills in relation to cyber security, data scientist, data and business analytics and ICT development and architecture. (The 2017-18 QSOL will also place a specific Queensland ceiling of 200 on nominations for ICT occupations across onshore, alumni and offshore programs). (PhD graduates who have completed a doctorate from an Australian or international education institution in a specialised field relating to their nominated occupation can have their studies counted towards BSMQ's work experience requirements)
    • Sufficient funds
    • Hold valid Queensland and Australian licenses (if applicable)
    • Interstate applicants must meet the Working in Queensland or Alumni pathway criteria. So they should move to Queensland and meet any working requirements before submitting an Expression of Interest to BSMQ.
    • Sponsorship Fee: $ 200


    QLDClosed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.
    • a Applicants must have five years experience post qualification in their nominated occupation and a job offer for a full time position in their nominated occupation. Queensland is seeking specific ICT skills in relation to cyber security, data scientist, data and business analytics and ICT development and architecture. (The 2017-18 QSOL will also place a specific Queensland ceiling of 200 on nominations for ICT occupations across onshore, alumni and offshore programs). ;

      - PhD graduates who have completed a doctorate from an Australian or international education institution in a specialised field relating to their nominated occupation are able to have their studies counted towards BSMQ's work experience requirements.
    • Sufficient funds
    • Hold valid Queensland and Australian licenses (if applicable)
    • Sponsorship Fee: $ 200




    Interstate applicants must meet the Working in Queensland or Alumni pathway criteria. So they should move to Queensland and meet any working requirements before submitting an Expression of Interest to BSMQ.

    Postcodes: 4124 to 4125, 4133, 4211, 4270 to 4272, 4275 , 4280, 4285, 4287, 4307 to 4499, 4515, 4517 to 4519, 4522 to 4899. (Anywhere except the greater Brisbane area and the Gold Coast; including Sunshine Coast, Townsville, Cairns, Toowoomba, Rockhampton, Mackay, Bundaberg, Hervey Bay, Pacific Pines, Carrara, Nerang and Gladstone)

    QLDFor applicants currently working in Queensland:
    • Currently working in Queensland in the nominated or closely related occupation for the previous 6 months at time of lodging the Expression of Interest; and
    • Have an offer to continue your employment and the same employer for 12 months in your nominated or closely related occupation
    • Applicants must have five years experience post qualification in their nominated occupation and a job offer for a full time position in their nominated occupation. Queensland is seeking specific ICT skills in relation to cyber security, data scientist, data and business analytics and ICT development and architecture. (The 2017-18 QSOL will also place a specific Queensland ceiling of 200 on nominations for ICT occupations across onshore, alumni and offshore programs).
    • Sponsorship Fee: $ 200
    Closed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.


    QLDClosed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.
    For applicants currently working in Queensland:

    • Currently working in regional Queensland in the nominated or closely related occupation for the previous 4 months at time of lodging the Expression of Interest; and
    • Have an offer to continue your employment and the same employer for 12 months in regional Queensland in your nominated or closely related occupation
    • Applicants must have five years experience post qualification in their nominated occupation and a job offer for a full time position in their nominated occupation. Queensland is seeking specific ICT skills in relation to cyber security, data scientist, data and business analytics and ICT development and architecture. (The 2017-18 QSOL will also place a specific Queensland ceiling of 200 on nominations for ICT occupations across onshore, alumni and offshore programs).
    • Sponsorship Fee: $ 200
    Eligible Postcodes: 4124 to 4125, 4133, 4211, 4270 to 4272, 4275, 4280, 4285, 4287, 4307 to 4499, 4515, 4517 to 4519, 4522 to 4899 (Anywhere except the greater Brisbane area and the Gold Coast; including Sunshine Coast, Townsville, Cairns, Toowoomba, Rockhampton, Mackay, Bundaberg, Hervey Bay, Pacific Pines, Carrara, Nerang and Gladstone)

    QLDFor Graduates in Queensland (Master):
    Closed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.
    • Completed Masters Degree or higher within the last two years
    • Have a job offer in your skilled occupation (or a closely related occupation).
    • Sufficient funds
    • Sponsorship Fee: $ 200
    For PhD Graduates in Queensland:
    Closed
      BSMQ has temporarily suspended the acceptance of ICT Support Engineer from 22 August 2017 until further notice.
    • Completed within the last two years
    • Have a positive decision on thesis
    • Sufficient funds
    • Sponsorship Fee: $ 200
    Australian Capital Territory (ACT) (Canberra) Visa Sponsorship
    ACT
    • Closed

    • Applicants working in Canberra are eligible to apply. Overseas applicants with an ACT job offer, close family member living in Canberra OR they have completed a PhD at an ACT university may be eligible to apply.

    • IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overal; or OET result with a minimum grade B in all sections; or TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overallL93); or PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overal; (For overseas residents)

    • Passport Holders of the following countries are exempt from submitting IELTS or OET: UK; Canada; New Zealand; US; or Ireland

    • Service fee: A$300

    Effective 23 Agust 2017, applications for ACT nomination from overseas residents will not be accepted. The program reopens in July 2018. This action does not affect Canberra based applicants or overseas applicants with close ties in Canberra (either family or genuine job offer) in Canberra; OR they have completed a PhD at an ACT university, they are still eligible to apply for ACT nomination.

    ACT
    Tasmanian (TAS) (Hobart) Government Visa Sponsorship
    TASNomination Criteria:
    • Available to Tasmanian international graduates who have been living in the state for at least 12 months and have studied for a minimum of one academic year (40 weeks) in Tasmania; The course undertaken must be full time and be either a bachelor or any higher degree, a diploma, an advanced diploma, or a trade qualification (minimum Cert III level for a skilled occupation in Major Group 3 in ANZSCO); The applicant must currently be in Tasmania;
      or
    • The applicant must have been working in Tasmania for three months immediately prior to the application for state nomination in an occupation in-line with applicant's skills assessment (for a minimum of 35 hours per week); A genuine need for the position should be satisfied.
      or
    • For Overseas Applicants:
      • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment; The applicant and his/her dependants have not lived in another Australian state or territory within the last 12 months. A genuine need for the position should be met.
      Future Changes:
    • Two year study requirement (from 1 January 2018)
    and

    sufficient funds.

    Processing Time: 20 working days

    Sponsorship Fee: Nill
    TASNomination Criteria:
    • Available to Tasmanian international graduates who have been living in the state for at least 12 months and have studied for a minimum of one academic year (40 weeks) in Tasmania; The course undertaken must be full time and be either a bachelor or any higher degree, a diploma, an advanced diploma, or a trade qualification (minimum Cert III level for a skilled occupation in Major Group 3 in ANZSCO);
      or
    • have been working in Tasmania for three months immediately prior to the application in any fields (for a minimum of 35 hours per week); Evidence proving no local person has been able to fill the position Should be provided.
      or
    • For Overseas Applicants:
      • have formal job offer for a job that is based in Tasmania and in-line with applicant's skills assessment; The applicant and his/her dependants have not lived in another Australian state or territory within the last 12 months. A genuine need for the nominated position must be met.
      or
    • have an immediate family member (parent, child, sibling, aunt, uncle, first cousin, or grandparent) permanently residing in Tasmania;
      or
    • Available to small business owners with past business experience and management expertise who have a business plan.
    and

    sufficient funds.

    Processing Time: 20 working days

    Sponsorship Fee: Nill

    Eligible Postcodes: Entire territory (including Hobart, Launceston, Devonpor, Burnie, Kingston, Ulverstone, Wynyard, George Town and Sorell)
    489 Relative Sponsorship
    StateDesignated Areas
    NTAnywhere
    SAAnywhere
    VICAnywhere
    WAAnywhere
    NSWPost areas 2311-2312, 2328-2333, 2336-2490, 2535-2551, 2575-2739, 2787-2898 (anywhere except Sydney, Newcastle and Wollongong)
    QLDPostcode areas 4019-4028, 4037-4050, 4079-4100, 4114, 4118, 4124-4150, 4158-4168, 4180-4899 (anywhere except Brisbane metropolitan area)
    ACTAnywhere
    TASAnywhere

    Source: DIBP, migration.tas.gov.au, business.nsw.gov.au, migration.qld.gov.au, migration.sa.gov.au, australiasnorthernterritory.com.au, liveinvictoria.vic.gov.au, migration.wa.gov.au,

    ICT Support Engineer job description, duties and education requirements

    UNIT GROUP 2632 ICT SUPPORT AND TEST ENGINEERS

      ICT SUPPORT AND TEST ENGINEERS develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.


      Indicative Skill Level:

      In Australia and New Zealand:

        Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).


      Tasks Include:
      • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
      • identifying variations and potential high risk areas in securing adherence to standards and procedures
      • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
      • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
      • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
      • developing, conducting and providing technical guidance and training in application software and operational procedures
      • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
      • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
      • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
      • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

      Occupations:

      Sources: www.abs.gov.au and DIBP

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