Skilled Occupation MANAGERS Hospitality, Retail and Service Managers > Miscellaneous Hospitality, Retail and Service Managers Call or Contact Centre and Customer Service Managers Call or Contact Centre Manager
| CALL OR CONTACT CENTRE MANAGER
Organises and controls the operations of a call or contact centre. May work in a call centre.
Skill Level: 2
The average salary for a Call or Contact Centre Manager is $ 120,040 for male employees and $ 86,114 for female employees per year.
Average Age: Males: 43.2 Females: 44.6 Persons: 44.2
[See: www.abs.gov.au 1492 Call or contact centre and customer service managers - Employee Earnings and Hours, Australia, May 2016]
|Australian visa options for Call or Contact Centre Manager|
|Visa processing times-months (75%) |
|Visa processing times-months (90%) |
Call or Contact Centre Manager categories in Group C.
Information for Employers
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|Call or Contact Centre Manager job description, duties and education requirements|
|UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS
CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
In New Zealand:
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Sources: www.abs.gov.au and DIBP
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