Skilled Occupation CLERICAL AND ADMINISTRATIVE WORKERS Inquiry Clerks and Receptionists > Call or Contact Centre Information Clerks Call or Contact Centre Workers Call or Contact Centre Team Leader
| CALL OR CONTACT CENTRE TEAM LEADER
Contact Centre Supervisor
Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Skill Level: 3
Call or Contact Centre Workforce Planner
The average salary for a Call or Contact Centre Team Leader is $ 50,852 for male employees and $ 51,197 for female employees per year.
Average Age: Males: 38.5 Females: 39.4 Persons: 39.1
[See: www.abs.gov.au 5411 Call or contact centre workers - Employee Earnings and Hours, Australia, May 2016]
|Australian visa options for Call Centre Supervisor (Call or Contact Centre Team Leader)|
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|Visa processing times-months (90%) |
Information for Employers
Are you seeking to employ a Call or Contact Centre Team Leader for your company?
If you are unable to find an Australian staff, you might consider hiring a Call or Contact Centre Team Leader from overseas. We have a huge database of potential candidates; you can email us your job opportunity at firstname.lastname@example.org . Your offer will be sent to suitable candidates.
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|Call or Contact Centre Team Leader job description, duties and education requirements|
|UNIT GROUP 5411 CALL OR CONTACT CENTRE WORKERS
CALL OR CONTACT CENTRE WORKERS respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.
In New Zealand:
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.
In New Zealand:
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Sources: www.abs.gov.au and DIBP
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